Privacy Policy for Veridian Hearth

Veridian Hearth is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, veridianhearth.com.au, and use our interior design services. By accessing or using our site, you agree to this Privacy Policy.

Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you contact us, or otherwise when you use our site. The personal information that we collect depends on the context of your interactions with us and our site, the choices you make, and the services you use.

• Personal Identifiable Information: This may include your name, address, email address, phone number, and any other contact details you provide when enquiring about our services (Residential Interior Design, Commercial Space Planning, Custom Furniture Sourcing, Colour Consultancy, Home Staging, Renovation Management, Lighting Design, Material Specification, Sustainable Design Solutions) or submitting a project brief.
• Project-Specific Information: Details about your interior design project, preferences, budget, property details, and any other information necessary for us to provide our services.
• Technical Data: Information our servers automatically collect when you access the site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the site.
• Usage Data: Information about how you use our site, such as the services you viewed or searched for, page response times, download errors, lengths of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs).

How We Use Your Information

We use the information we collect primarily to manage our business operations and to provide you with the services you request. Specifically, we may use your information to:

• Provide, operate, and maintain our interior design services.
• Improve, personalize, and expand our site and services.
• Understand and analyse how you use our site.
• Develop new products, services, features, and functionality.
• Communicate with you for customer service, to provide you with updates and other information relating to the site, and for marketing and promotional purposes.
• Process your enquiries and fulfill your requests for information or services.
• Send you emails or other communications regarding designs, project updates, and offers, where you have consented to such communications.
• Find and prevent fraud.

Disclosure of Your Information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information without your consent, except as described below:

• Service Providers: We may share your information with third-party service providers who perform services for us or on our behalf, including providing payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These third parties are obligated to maintain the confidentiality of your information and are restricted from using it for any purpose other than to provide services for us.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
• Protecting Our Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities, or as evidence in litigation in which we are involved.

Google Analytics

We may use Google Analytics to collect information about the use of our site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics to improve our site and services. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to request access to your personal data.
• The right to request correction of your personal data.
• The right to request erasure of your personal data.
• The right to object to processing of your personal data.
• The right to request restriction of processing your personal data.
• The right to data portability.
• The right to withdraw consent.
• The right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the contact details provided below.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Veridian Hearth

315 Collins Street, Level 10

Melbourne, VIC, 3000

Australia